Flight Schedule & Luggage Allowance

PRINTER FRIENDLY VERSION

The schedules of flights are determined by the carriers, in fact they have the right to change schedules. These are always beyond our control; therefore, we are not responsible for schedule changes for outbound/return flights by less than 12 hours, however we will always do our utmost to help and assist you.

Should there be a change from the previously published / confirmed schedule, we will advise you as soon as we are notified of the change by the airline.

Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

Seat-assignment is also in the control of the airlines. If you have not arranged seats to be assigned for you for your flight prior to your departure date, it will be on a first-come-first-serve basis allocated by the airline at the airport upon check-in. However, most airlines offer pre-assigned seats (usually for an additional fee), which you can arrange by using the website or phoning the call-centre of the airline after we have issued your tickets and given you the relevant reservation numbers. We are also happy to assist you with securing your seat.

Airlines tend to charge more and more for “hold luggage” (checked in bags), so in many cases this is not included in your ticket price. But it can be arranged for an extra charge that can be paid by using the website or phoning the call-centre of the airline once we have given you your reservation numbers or adding hold luggage to your booking is also available through us. Checked-in luggage can be pricey, so you are recommended to travel smart and light.

Once you have checked in at the airport, information about the flights and other details may be obtained from the ground staff of the airport and / or the airline, as well as aboard the flight.

It is crucial to check how many hours prior to your flight departure you need to be at the airport, let it be an outbound or inbound journey. We are not responsible for any missed flights due to late arrival to the respective airport and no refunds will be provided for any unused services.

Please note the existence of a “UK Air Safety list” (available for inspection at https://www.caa.co.uk/commercial-industry/airlines/licensing/requirements-and-guidance/third-country-operator-certificates/ detailing air carriers that are subject to an operating ban within the UK.